Shopping Bag (0)

 

Terms & Conditions | Terms & Conditions of Sale 

Welcome to the ‘sleekmakeup.com’ website (the 'website'). This website is owned and operated by Sleek International Limited ('Sleek MakeUP' or 'us' or 'we'). Registered office: Lynton House, 7-12 Tavistock Square, London WC1H 9BQ, Registered number: 3010545 (England and Wales), VAT number: GB 504987522. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at customerservices@sleekmakeup.com

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Sleek MakeUP website. Please read them carefully as they contain important information.


 

ORDERS

You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process.  

If your order has been dispatched, and you have recognised an error in your delivery address, please email customerservices@sleekmakeup.com who will contact the carrier service. If your order is still in transit within the UK, the delivery address should be able to be updated.  If your order has left the UK, unfortunately this is out of Sleek MakeUP’s control, and whilst we will attempt to rectify this for you, we cannot be held accountable for any incorrect information supplied at the checkout by the customer.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

An automatic acknowledgement by way of email will be sent to you upon receipt of the order. This is NOT a confirmation of approval. All orders pass through a security screening process. We will check the authentication of the card payment and if your order adheres to all of the necessary checks sufficiently, your order will be processed, and dispatched. If your payment is rejected, and or failed, then we cannot process your order, and it will be subsequently cancelled. You will be notified of this.

Sleek MakeUP cannot be held accountable for any order that fails to meet the security measures that are in place to protect fraudulent card activity. We always suggest that you contact your card issuer. You will not be charged for any order that has been cancelled, and funds will appear in your bank account within 7 to 10 working days.

Please note that we reserve the right to reject any orders at our discretion.

This does not affect your statutory rights.

 

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Sleek MakeUP. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

 

COMPETITIONS AND PRIZES

These rules apply to all prize promotions including free draws, prize competitions and instant win offers

1. From time to time Sleek MakeUP will run competitions, free prize draws and promotions on this website. These may be subject to additional terms that will be made available at the time.

2. Prize draws are open to all residents of the UK, except employees of Sleek MakeUP, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.

3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.

4. Sleek MakeUP reserve the right to substitute the prize for another prize of equal value.

5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.

6. By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.

7. By entering the promotion, the entrant agrees to the terms of the privacy policy.

8. Winners will be notified by email within a month of the end of the promotion. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.

9. By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.

10. The Sites' Editors' decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.

11. Only one entry per person. Spammers will be disqualified.

12. Sleek MakeUP will not accept responsibility for lost through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.

13. The promotional draws are held by Sleek MakeUP, 15 Argall Avenue, London, E10 7QE

14. Details of the winner(s) can be obtained by sending a SAE marked Sleek MakeUP, 15 Argall Avenue, London, E10 7QE within 21 days of the closing date of the promotion.

 

PRICING POLICY

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges for customers placing an order in the United Kingdom, or to those placing an order which will ship to the United Kingdom. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the delivery options section of this website which applies to customers placing an order in the United States of America.

 
Despite our best efforts, a small number of items in our catalogue maybe mispriced, either in print, email or on the website. Rest assured, however, that we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. Excludes Sale purchases. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation to give you the opportunity to replace if you are unhappy to purchase at the higher price. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page.

 

VAT & INTERNATIONAL TAX LAW

UK VAT currently stands at 20% and our prices reflect this. Customers paying from the United Kingdom and EU are required by law to pay VAT Tax. International customers shipping from European Union, United States of America, and the Rest of the World are required to pay TAX when shipping to the United Kingdom.

 

CONTENT

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Sleek MakeUP disclaims all warranties, expressed or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

 

AVAILABILITY

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

 

DELIVERY

Sleek MakeUP delivers worldwide. 

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.

SECURITY CHECKS

Subject to security checks at Customs, your order maybe delayed. We apologise in advance for any inconvenience this may cause.

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.


PAYMENT

Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Debit Mastercard, Mastercard and Maestro. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sleek MakeUP, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

 

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 

CANCELLATION RIGHT

In the event that you wish to cancel your order, please email customerservices@sleekmakeup.com as soon as possible. We cannot guarantee that we will be in the position to cancel your order before dispatch. If this is the case please refer to our Returns section below.

Your statutory rights are not affected.

 

RETURNS

Sleek MakeUP hopes that you will be delighted with your order. However, if you are not completely satisfied, please notify Sleek MakeUP Customer Services within 7 days of receipt of goods by emailing customerservices@sleekmakeup.com and return the goods in its original condition within 28 days of purchase with proof of purchase for a refund or exchange. Please note refunds made will exclude shipping costs.

Please follow the 4 steps outlined below to return your goods to Sleek MakeUP;  

Step 1. 
Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.

Step 2.
You will receive a RAN number upon receipt of notifying customer services of your return. Please include the RAN number on the outer packaging of your parcel. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that this information is correct and is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3. 
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) to:

Returns Department
Sleek MakeUP Limited
15 Argall Avenue
London
E10 7QE

Step 4.
All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by Sleek MakeUP as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.

Your statutory rights are not affected.


PRIVACY POLICY

Sleek MakeUP values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

1. Administration Of Our Site:
The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

 

2. Customer Service:
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

 

3. Direct Marketing:
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

 

4. Cookies:
We use cookies on our site to provide a better user experience.


Cookies used:

Order Processing Cookies - The Sleek MakeUP online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access sleekmakeup.com and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Sleek MakeUP account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.


Site Analytics Cookies - We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.


5. Data Protection
Sleek MakeUP complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a written request to: The Company Secretary, Sleek International Limited, 15 Argall Avenue, London E10 7QE. 

Sleek MakeUP is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account.'


DAMAGE TO YOUR COMPUTER

Sleek MakeUP makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Sleek MakeUP will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


LIMITATION OF LIABILITY

Sleek MakeUP makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible Sleek MakeUP will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Sleek MakeUP’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.


EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sleek MakeUP or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at customerservices@sleekmakeup.com or write to us at:

Customer Services
Sleek MakeUP Limited
15 Argall Avenue
London
E10 7QE

We welcome your inquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Sleek MakeUP a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Sleek MakeUP as to the origin of the information submitted and you agree to indemnify Sleek MakeUP and hold Sleek MakeUP harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.


INTELLECTUAL PROPERTY

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Sleek MakeUP, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.


NON-WAIVER

No failure to exercise and no delay on the part of Sleek MakeUP in exercising any right, remedy, power or privilege of Sleek MakeUP under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Sleek MakeUP

 

OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.


CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


U.K. DELIVERY POLICY

UK Mainland:

2 working days tracked:

This delivery option aims to ensure that your parcel will be with you in 2 working days. You will be able to track your order by entering your tracking number provided in your confirmation email, at http://www.trackmytrakpak.com/ . Please note that during periods of high demand we cannot guarantee that you will receive your order within this timeframe.

3 working days tracked:

This delivery option aims to ensure that your parcel will be with you in 3 working days.You will be able to track your order by entering your tracking number provided in your confirmation email, at http://www.trackmytrakpak.com/ . Please note that during periods of high demand we cannot guarantee that you will receive your order within this time frame.

Tracked Parcels

Orders over the value of £30 will automatically have the tracked shipping method assigned to their order. This to ensure the safety and security of the package.

INTERNATIONAL DELIVERY POLICY

International:

4 to 10 working days untracked (Europe & Rest of world):

This delivery option aims to ensure that your parcel will be with you in 4 to 10 working days. Please note that during periods of high demand we cannot guarantee that you will receive your order within this time frame.

3 to 8 working days tracked (Europe & Rest of world):

This delivery option aims to ensure that your parcel will be with you in 3 to 8 working days.You will be able to track your order by entering your tracking number provided in your confirmation email, at http://www.trackmytrakpak.com/. Please note that during periods of high demand we cannot guarantee that you will receive your order within this time frame.

Tracked Parcels

Orders over the value of €30 or $50 will automatically have the tracked shipping method assigned to their order. This to ensure the safety and security of the package. 

Please note that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Sleek MakeUP. We are unable to offer any assistance or advice if either issue arises. Some items cannot be shipped overseas due to legislation that prohibits the transport of good that can be considered dangerous. These will include all our aerosols, fragrances and nail varnishes.

Please note that orders made after 11 am will be dispatched on the next working day.